Terms & Conditions

At DMD Property Solutions Ltd  we strive to give you the best possible service at all times.

Our Terms and Conditions explain how we will deal with your project and you should read them carefully. They can be viewed at any time by clicking the Terms and Conditions link on the website.

Please read these Terms & Conditions carefully.

PRODUCTS COLOUR

We aim to reproduce the colours of our products as accurately as possible but please be aware that there may be a variation in shade between the reproduction on your computer monitor or printer and the actual article received.

PRODUCT GUARANTEES

We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. If you choose to buy a product that is not listed for your application on the website, a guarantee will not apply.

The guarantees set out below are provided by DMD Property Solutions Ltd and are in addition to your statutory rights.

GUARANTEES FOR ARTIFICIAL GRASS RANGE

Our surfaces are guaranteed against product failure through normal use for 5 years. Some surfaces have a shorter guarantee period dependent on pile height, yarn used, and application. Product specific guarantee periods are available on request. No guarantee is offered when a product is not installed by DMD Property Solutions Ltd. This guarantee applies to the UK only.

If there is genuine problem with your product a case will be opened and will aimed to be resolved as soon as is possible. We will require information from you to process the case and a manager will call you to go through this process so a resolution can be reached. A guarantee claim will never exceed the value of the original purchase nor will include the costs of fitting or any other associated costs.

This guarantee does not cover appearance change, flattening and matting, fading, staining, damage or wear due to abuse, misuse or poor maintenance. The guarantee applies only to the surface as originally fitted and will not apply to surfaces which have been moved, altered or already replaced under the terms of the guarantee. This guarantee is for the original purchaser only and is not transferable.

To make a claim please contact the main office in writing at info@dmdpropertysolutions.co.uk

SYNTHETIC SURFACES – ARTIFICIAL GRASS

The samples are intended to give a general impression of the colour and pattern. When fitted to a larger space, blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between separate pieces cannot be guaranteed.

During transportation and storage the pile will lay flatter. Once the surface is laid out to ‘breathe’ in its new environment and the pile is stimulated during installation, the yarns will better stand up.

Our surfaces are soft and luxurious products and flattening of the pile will occur as a natural result of use over time. A greater degree of flattening will occur with a greater degree of use. Flattening may change the apparent look of the surface, but this is not a fault. Areas where foot traffic twists and turns are especially prone to such changes in appearance. Such changes do not alter the durability of the surface.

DATA PROTECTION

DMD Property Solutions Ltd takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the legal provisions of the Data Protection Act 1998. More details regarding use of data can be found in our Privacy Policy.

PAYMENT

50% of estimated price is payable when a start date is agreed.
With the remaining 50% due when your project is completed.

ESTIMATES/QUOTES

At DMD Property Solutions Ltd we will do our upmost to give you our most accurate price. However due to changes out of our control prices may fluctuate. Should this occur DMD Property Solutions Ltd will keep you informed throughout.

Cooling off period

You have 7 days from agreed start date to change your mind. After which 25% of estimated cost will be payable.